Customer Service Hero

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Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

You will receive confirmation after we have received your application.

After submitting your application, you will be taken to an online qualification test. The test will take approximately 30 minutes to complete.

We have FULL and PART time opportunities available, as well as schedules that allow 3-4 days off a week with full-time hours.

Do you have a GREAT phone voice and love working with the latest software? Come join our team and help us win the day.

Zenner & Ritter is Western New York's largest residential home services provider. We are a third generation, family-owned company delivering heating,cooling, plumbing, and backup power solutions to homeowners in Western New York. We are a fast-paced business looking for someone who can work at a face pace and with high levels of detail on a computer.

The Big Task

You will promote customer satisfaction by converting incoming customer requests into appointments.

Other Responsibilities

·       You will need to master call templates to sound professional when speaking with our customers.

·       Follow up (outbound calls) with customers to ensure satisfaction and present opportunities

·       Maintain and update our customer database (in multiple systems) with complete and accurate information.

·       Maintain communication with managers and other departments

·       Monitor company voice mail / email and respond timely

·       Other administrative tasks as company needs dictate


Desired Skills and Experience

Positive attitude, good phone voice, strong computer skills

Equal Opportunity Employer

Location: Buffalo, NY
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